Listen to Samaritans’ insights on vulnerable customers and the Consumer Duty
The FCA’s Consumer Duty contains new rules on firms’ treatment of vulnerable customers – enforceable rules. Firms will need to identify...
Lauren Holland's Passles
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Five key messages from the FCA's feedback on firms' Consumer Duty implementation plans
The FCA has given firms feedback on their Consumer Duty implementation plans. This feedback contains valuable messages for firms as...
Consumer Duty scoping and implementation: use our insights to put your best foot forward
With Boards signing off Consumer Duty implementation plans in October, it's now time to kick off your implementation work.
Many firms will...
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