13 Dec, 2024 FCA feeds back to firms on complaints and root cause analysis By Jankee Gohil The FCA has published the key findings of a review of firms’ approaches to complaints and root cause analysis, setting out examples of...
26 Feb, 2024 Four options for firms to consider when approaching the EU’s CRD6 By Jankee Gohil Simon Treacy As the legislative process for CRD6 / CRR3 comes to a close, attention is turning to what firms need to do to comply with the incoming...
05 Dec, 2023 Asymmetry between Big Tech and financial services firms - opportunities for the Consumer Duty? By Jankee Gohil Having spent quite a lot of time over the last year advising on the Consumer Duty (the “Duty”), the FCA’s Call for Input on ‘Potential...