You need to think outside the box to implement the Consumer Duty. Our podcasts can help you

You'll need a new level of cross-disciplinary work to meet Consumer Duty expectations and its outcomes-focused approach.  Dive in with our Consumer Duty podcast episodes interviewing market-leading experts from beyond the law.  We bring the legal expertise, and our guests offer their own unique perspectives and practical insights.

Listen to our interviews with:

• Samaritans on vulnerable customers.
• AssetQ on information exchange between firms in a distribution chain.
• The Behavioural Insights Team on cognitive and behavioural biases and using behavioural science approaches.
• Design agency Lighthouse on:
  • User research and user experience design principles for everyone.
  • User interfaces, nudge/sludge/friction and “dark patterns”.
• Fairer Finance on preparing customer communications to deliver good outcomes (coming soon!)

Going forward, subscribe to the Linklaters podcast feed and to our Financial Regulation Insights so you don't miss an episode.

And remember: we’re always here to help, so don’t hesitate to get in touch with us to discuss further.