Over 6000 people beat down the door of the FCA's Consumer Duty webinar on 6 December 2023.  So many that the FCA's systems were...

Having spent quite a lot of time over the last year advising on the Consumer Duty (the “Duty”), the FCA’s Call for Input on ‘Potential...

The FCA is waxing lyrical about how central the Consumer Duty is to its work.  Its metaphors have tempered over time (remember the...

The FCA's Annual Public Meeting is an important opportunity for FCA execs to do some market messaging. And this year, when it comes to...

In this post - aimed at boards and board members - we explain how the Consumer Duty can apply to companies whether or not financial...

In September 2021 the FCA published its Consumer Investments Strategy focused on promoting consumer confidence as well as risk awareness...

The Consumer Duty (the Duty) comes into force on 31 July 2023 for new and existing products and services. As firms complete their...

The Supreme Court has handed down its judgment in Philipp v Barclays Bank UK plc [2023] UKSC 25, an important case in relation to the...

As we reported here, The UK government has confirmed that it will repeal the PRIIPs Regulation and empower the FCA to design a new UK...

Quick action by outliers is vital to avoid regulatory intervention, according to the FCA as it publishes findings and examples of good...

The FCA has finalised new insurance guidance for supporting customers in financial difficulty (PS23/9). The guidance replaces and expands...

With just under a month remaining until the Consumer Duty Implementation Deadline on July 31, the FCA has published 10 key questions that...

As we inch closer to the 31 July implementation deadline, all eyes are on how the regulators and the Financial Ombudsman Service (the...

Therese Chambers has used her first speech as Co-Executive Director of the FCA’s Enforcement Division to send some clear messages about...

The FCA has published feedback on a sample of firms’ fair value assessment frameworks. FCA Executive Director, Consumers and Competition,...

Want to ensure that your customer communications meet the FCA Consumer Duty’s customer understanding outcome? You’ll want to hear what...