Dec 06, 2023 On Consumer Duty, keep being proactive: FCA By Duncan Campbell Over 6000 people beat down the door of the FCA's Consumer Duty webinar on 6 December 2023. So many that the FCA's systems were...
Dec 05, 2023 Asymmetry between Big Tech and financial services firms - opportunities for the Consumer Duty? By Jankee Gohil Having spent quite a lot of time over the last year advising on the Consumer Duty (the “Duty”), the FCA’s Call for Input on ‘Potential...
Nov 01, 2023 Consumer Duty: metaphor, messages and sabre-rattling By Duncan Campbell The FCA is waxing lyrical about how central the Consumer Duty is to its work. Its metaphors have tempered over time (remember the...
Oct 30, 2023 The Consumer Duty: data, data, data By Duncan Campbell The FCA's Annual Public Meeting is an important opportunity for FCA execs to do some market messaging. And this year, when it comes to...
Oct 20, 2023 The Consumer Duty and the Champion: a primer for boards and board members By Duncan Campbell In this post - aimed at boards and board members - we explain how the Consumer Duty can apply to companies whether or not financial...
Sep 05, 2023 Advice vs guidance and the Consumer Investments Strategy By Alexia Katzaros In September 2021 the FCA published its Consumer Investments Strategy focused on promoting consumer confidence as well as risk awareness...
Jul 27, 2023 The Consumer Duty and transitioning to BAU By Alexia Katzaros The Consumer Duty (the Duty) comes into force on 31 July 2023 for new and existing products and services. As firms complete their...
Jul 18, 2023 The Supreme Court’s APP Quincecare decision vs the Consumer Duty By Sara Cody Duncan Campbell The Supreme Court has handed down its judgment in Philipp v Barclays Bank UK plc [2023] UKSC 25, an important case in relation to the...
Jul 14, 2023 Joining the dots: PRIIPS, Sustainability Disclosures and the Consumer Duty By Sara Cody As we reported here, The UK government has confirmed that it will repeal the PRIIPs Regulation and empower the FCA to design a new UK...
Jul 06, 2023 FCA directs asset management firms to increase their focus on liquidity risk By Premlata Fagan Quick action by outliers is vital to avoid regulatory intervention, according to the FCA as it publishes findings and examples of good...
Jul 05, 2023 FCA finalises new guidance for insurers on supporting customers in financial difficulty By Jimi Piggott-Bader The FCA has finalised new insurance guidance for supporting customers in financial difficulty (PS23/9). The guidance replaces and expands...
Jul 05, 2023 Countdown to the Consumer Duty: FCA provides 10 key questions for firms to consider By Gayle Marufu With just under a month remaining until the Consumer Duty Implementation Deadline on July 31, the FCA has published 10 key questions that...
Jul 05, 2023 FOS: What the FCA’s Consumer Duty means for resolving complaints. By Gayle Marufu As we inch closer to the 31 July implementation deadline, all eyes are on how the regulators and the Financial Ombudsman Service (the...
Jun 03, 2023 Do the right thing: Therese Chambers’ first speech sets the tone for a new era By Sara Cody Therese Chambers has used her first speech as Co-Executive Director of the FCA’s Enforcement Division to send some clear messages about...
May 19, 2023 Further feedback: The FCA turns its attention to Consumer Duty value assessment frameworks By Sara Cody The FCA has published feedback on a sample of firms’ fair value assessment frameworks. FCA Executive Director, Consumers and Competition,...
May 15, 2023 Our interview with Fairer Finance on optimising communications for customer understanding By Sara Cody Duncan Campbell Want to ensure that your customer communications meet the FCA Consumer Duty’s customer understanding outcome? You’ll want to hear what...