3/26/2025 4:57:20 PM The FCA is spring cleaning (in its Consumer Duty CfI feedback statement) By Sara Cody Duncan Campbell Consultation season is coming, as the FCA publishes a roadmap for regulatory simplification. The FCA has published its feedback statement...
3/17/2025 4:16:48 PM FCA review of customer support – culture, metrics and the removal of sludge By Sara Cody Duncan Campbell Journey mapping to identify potential ‘sludge’ and innovative uses of data analytics: just two examples of good practice in the FCA’s...
3/17/2025 4:15:11 PM FCA guidance on the fair treatment of vulnerable customers – the power of the personal touch By Sara Cody Duncan Campbell After the seemingly endless stream of Consumer Duty publications published in the first year after go-live, the apparent pause in recent...
3/13/2025 8:56:51 PM No Board Champion? No Problem – the FCA drops its guidance on a board champion for the Consumer Duty. By Declan Mcloughlin In a recent speech drawing on comparisons with Alexander the Great, FCA Chief Executive, Nikhil Rathi, detailed initiatives designed to...
3/6/2025 11:17:35 AM 19 March "meet the regulators": Linklaters financial regulatory conference on key topics for 2025 By Karen Cooper Victoria Hickman Simon Treacy Come and join us for a half-day Spring Outlook conference (register here) on 19 March in our Linklaters London Office where we will be...
2/25/2025 5:18:40 PM 2025 supervisory and enforcement risks for investment advisers: the FCA’s ongoing advice review – why it isn’t ‘job done’ just yet By Oli Palmer This is the first blog in a four-part series covering key supervisory and enforcement risks for investment advisers in 2025. A year on...
12/13/2024 10:17:56 AM FCA feeds back to firms on complaints and root cause analysis By Jankee Gohil The FCA has published the key findings of a review of firms’ approaches to complaints and root cause analysis, setting out examples of...
12/13/2024 9:57:02 AM Five FCA findings on ‘what good looks like’ for Consumer Duty Board reports By Oli Palmer The FCA has published the findings of its review into firms’ approaches to the preparation of the first annual Consumer Duty Board...
12/12/2024 3:30:27 PM Financial Regulation Legal Outlook 2025 By Stephen Clipsham Our Financial Regulation Outlook 2025 report explores the key regulatory developments that we expect to see in the Banking, Asset...
11/21/2024 3:13:31 PM FCA sets out next steps for “Advice Guidance Boundary Review” By Premlata Fagan In December 2023, the government and the FCA put forward proposals to improve how people can access help with their investments...
10/8/2024 5:37:44 PM FCA announces advice market consolidation review and other key priorities in dear CEO letter By Premlata Fagan It has been a while since the FCA last looked in detail at consolidation, but a Dear CEO letter sent to financial advisers and investment...
9/20/2024 2:59:55 PM Segmentation, vulnerability and blurred lines: the FCA's latest Consumer Duty value messaging By Duncan Campbell The FCA is forming some pretty pointed concerns about firms' value assessments. It has observed that many firms have found them...
7/31/2024 4:07:32 PM The latest FCA Consumer Duty messaging (frogs and all) By Duncan Campbell Sheldon Mills is talking about frogs again. Small mercies, though: in this latest speech (at an FCA hybrid event on 31 July 2024) he was...
6/28/2024 4:21:06 PM Welcome FCA guidance on monitoring under the consumer duty By Sara Cody The FCA has published its findings from a review of larger insurance firms’ approaches to outcomes monitoring under the consumer duty....
6/28/2024 2:49:24 PM Bridging the Gap – FCA permits the return of GAP insurance By Sara Cody This week, I bought a car. On Monday morning, as I was dotting the ‘i’s and crossing the ‘t’s on the finance documents, the sales...
6/10/2024 10:29:16 AM Key considerations when preparing your Consumer Duty Board report By Duncan Campbell Oli Palmer Listen to our conversation with The Investment Association’s Consumer Duty Lead Mandeep Bhandal on key considerations when preparing your...