The Labour victory on 4 July 2024 represents the first time since 2010 that the party has been given the opportunity to shape the way in...

With just under a month remaining until the Consumer Duty Implementation Deadline on July 31, the FCA has published 10 key questions that...

As we inch closer to the 31 July implementation deadline, all eyes are on how the regulators and the Financial Ombudsman Service (the...

Want to ensure that your customer communications meet the FCA Consumer Duty’s customer understanding outcome? You’ll want to hear what...

Want to ensure your user experiences and interfaces meet the FCA's Consumer Duty expectations? Then listen to our podcast episode to...

Listen to our interview with Ruth Persian of the Behavioural Insights Team (BIT) – the “Nudge Unit” – about behavioural biases and the...

You'll need a new level of cross-disciplinary work to meet Consumer Duty expectations and its outcomes-focused approach.  Dive in with...

The Consumer Duty contains extensive monitoring and testing obligations. But it doesn’t stop there. It breaks new ground by obliging...

With Risk.net reporting that: "regulatory compliance is an increasing source of alarm for operational risk managers. It jumped to second...

There have been concerns for some time that the proliferation of easy-to-get (or frictionless) Buy-Now-Pay-Later ("BNPL") credit from...

UK chancellor Jeremy Hunt has announced a review of the Senior Managers and Certification (SMCR) regime as part of a wider package of...

A raft of policy announcements relating to financial services is in the offing. The Financial Services and Markets Bill is scheduled to...

Maybe a sign of middle age, or having worked on financial regulation for over a quarter of a century, but I have a strong sense of deja...

The UK has confirmed plans to strengthen the regulation of interest-free buy-now, pay-later arrangements. The announcement comes in the...

Staff at the FCA voted in April with 75% of those voting supporting industrial action. This was the first time staff at the FCA had ever...

Is the Payment Services Directive fit for purpose? That is the question the European Commission is asking in a new consultation paper on...