24 Feb, 2023 Guidance for payments firms implementing the Consumer Duty By Frances Hodgkins The FCA has published a series of Dear CEO letters on the topic of Consumer Duty, including one titled “Implementing the Consumer Duty in...
28 Sep, 2022 Listen in to our webinar on Consumer Duty webinar for Retail / Challenger banks and Payment firms By Frances Hodgkins Little over a week ago Harry Eddis, Clare McMullen, Arjun Lakhani, Michael Fatungase, Olivia Murphy and I took to the microphone and...
08 Oct, 2021 Can 'complexification' of financial products survive the FCA's consumer duty? By Sara Cody This FT article makes an interesting point about the role of what it terms 'conplexification' in bank business models, and its potential...