Nov 20, 2024 Re-dressing redress: the FCA and FOS joint Call for Input By Oli Palmer The Financial Conduct Authority (FCA) and Financial Ombudsman Service (FOS) have published a joint Call for Input (CFI) on reforming the...
Oct 10, 2024 Significant Court of Appeal judgment on FCA's redress powers By Nikunj Kiri Sara Cody Duncan Campbell The Court of Appeal has published its much anticipated judgment in the BlueCrest v FCA case. For the details, read our briefing note. By...
Jun 10, 2024 FCA fines HSBC £6.2 million for unfair treatment of customers in financial difficulty By Sara Cody Emma Daniel On 23 May 2024, the Financial Conduct Authority (“FCA”) fined HSBC UK Bank plc, HSBC Bank plc and Marks and Spencer Financial Services...
May 17, 2024 Complaints, canaries and coalmines By Duncan Campbell Is your firm an investment management, personal investment or pension firm? Then pay attention. In this brave new world of early and...
Apr 26, 2022 Mitigating consumer harm – how is the FCA using its power to order redress? By Alison Wilson Sara Cody The power to order or encourage firms to pay redress is obviously an important part of the FCA’s toolkit when it comes to remedying...
Feb 09, 2022 FCA proposes controversial guidance which cuts across UK compromise procedures By Duncan Campbell The FCA's proposed guidance GC22/1 on compromises by regulated firms focuses on achieving maximum consumer redress. But it does this by...
Jul 23, 2021 What will the FCA's proposed consumer duty mean for consumer redress? By Thomas Rudrum Duncan Campbell The FCA is consulting on the new consumer duty with the aim of setting higher expectations for the standard of care that firms provide to...