05 Jul, 2023 FOS: What the FCA’s Consumer Duty means for resolving complaints. By Gayle Marufu As we inch closer to the 31 July implementation deadline, all eyes are on how the regulators and the Financial Ombudsman Service (the...
16 Jun, 2021 People are complaining about FCA process and delays - will this put pressure on the FCA to improve? By Duncan Campbell The FCA is, according to its Chair Charles Randell, engaged in an "ambitious transformation programme". This involves, among other...